California Privacy Policy — Triton Recovery

Triton Recovery LLC (“Triton,” “we,” “us,” or “our”) values your privacy and is committed to protecting the information we collect and use in the course of our commercial debt collection activities. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and business-related information. It also describes your legal rights under applicable data privacy laws, including the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA).

Although we are a commercial collections agency and do not collect debts from consumers or individuals acting in a personal capacity, we recognize that California law defines “personal information” and “consumers” broadly. Accordingly, we apply this policy in a manner that aligns with California privacy standards even when dealing with business representatives or sole proprietors.

1. Scope of This Policy

This policy applies to all personal information collected by Triton in the course of its operations, including through:

Phone communications;
Email or written correspondence;
Our website or online payment portal;
Interactions with creditor clients;
Third-party sources such as data service providers and business registries;

It applies to individuals who are representatives of businesses, guarantors of commercial obligations, or otherwise associated with accounts placed for collection by our clients.

2. Categories of Information We Collect

We may collect, receive, and process the following categories of information, either directly or through authorized third parties:

Identifiers: Name, business affiliation, email address, postal address, phone number, account number, IP address.
Commercial information: Business type, account balances, invoices, transaction history, payment status.
Internet or other electronic network activity: IP address, device ID, browser type, operating system, time of visit, pages viewed, links clicked, and cookie data.
Audio information: Call recordings for quality assurance, compliance, and dispute resolution.
Employment-related data (when applicable): Role, employer name, or affiliation to the business account in collection.
Publicly available information: Business registrations, UCC filings, Secretary of State data.

We do not collect biometric data, geolocation data, sensitive personal data (as defined under CPRA), or data related to children under 16.

3. Sources of Information

We obtain personal and business-related information from the following sources:

Directly from you through communications, responses, or payments;
From your creditor;
From publicly available records;
From credit bureaus and commercial databases;
From your use of our website or online services;

4. Purpose for Collection and Use

We collect and use information for the following legitimate business purposes:

To contact you regarding a commercial obligation placed with us for recovery;
To validate the identity or authority of an account representative;
To facilitate voluntary repayment or dispute resolution;
To comply with applicable laws and regulations (e.g., records retention, response to subpoenas);
To prevent fraud or misuse of our systems;
To monitor and enhance website performance and security; and
For internal training, auditing, and quality control;

We do not use your information for advertising or marketing purposes, nor do we sell your personal information.

5. Sharing and Disclosure of Information

We may disclose personal or business-related information to the following categories of third parties, where appropriate and permitted by law:

Creditor Clients: The original creditor or service provider that placed the account with us
Applicable third-party vendors when required to collect the debt
Service Providers: Vendors who assist with IT services, cloud storage, communications, payment processing, and analytics
Legal and regulatory authorities: As required to comply with laws, subpoenas, court orders, or regulatory obligations
Auditors and consultants: In connection with legal, compliance, or financial audits
Successor entities: In the event of a merger, acquisition, or sale of business assets
Information providers

All vendors are required to contractually commit to protecting data and using it only for authorized purposes. We do not share your information with third parties for advertising or behavioral tracking.

We may also need to share some information with other parties, such as third party vendors you conduct business with for collections efforts. We will typically redact personal or business-related information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

6. Use of Cookies and Tracking Technologies

When you visit our website, we may use cookies and similar technologies to collect technical information such as:

IP address
Browser type and version
Time zone setting
Page interaction data
Session duration and navigation patterns

We use this information solely to maintain website performance, ensure security, and improve user experience. We honor Global Privacy Control (GPC) signals and you may manage cookies through your browser settings.

7. Retention of Information

We retain information only as long as necessary for:

Collection efforts
Compliance with recordkeeping laws
Internal audit and legal requirements
Ongoing litigation, if applicable

When information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with our internal retention and disposal policy.

8. Data Security

We use reasonable and appropriate administrative, technical, and physical safeguards to protect the information we collect, including:

Encryption of stored and transmitted data
Role-based access controls
Firewalls and system monitoring
Confidentiality agreements for employees and vendors
Secure destruction of paper records

While no system can guarantee absolute security, Triton adheres to industry-standard practices to reduce risk.

9. Your Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you may have the following rights regarding your personal information:

Right to Know

You may request disclosure of:

Categories of personal information we collected about you
Sources of the information
Our business purpose for collecting it
Categories of third parties with whom it was shared
Specific pieces of personal information we collected

Right to Delete

You may request that we delete the personal information we collected from you, subject to certain exceptions (e.g., compliance with law, ongoing business necessity).

Right to Correct

You may request that we correct inaccurate personal information maintained about you.

Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information, so no opt-out is necessary.

Right to Non-Discrimination

You will not be denied services or penalized for exercising your privacy rights.

To submit a request under the CCPA/CPRA, please contact us at compliance@tritonrecoveryllc.com. We may need to verify your identity before fulfilling your request.

10. Data of Minors

Our services are directed exclusively to businesses and their representatives. We do not knowingly collect personal information from minors under 16 years of age. If you believe we may have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of our services or site after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Triton Recovery LLC, Attn: Compliance Department
Email: compliance@tritonrecoveryllc.com
Phone: 844-727-3863
Mail: 3111 N University Dr, Ste 702, Coral Springs, FL 33065